IMPLEMENTATION OF QUALITY ASSURANCE AND CONTROL PROGRAM IN DIAGNOSTIC RADIOLOGY SERVICES IN TEACHING HOSPITAL
DOI:
https://doi.org/10.47652/metadata.v4i2.842Keywords:
Quality Assurance, Quality Control, Diagnostic Radiology, Teaching Hospitals, Program ImplementationAbstract
This study analyzes the implementation of a quality assurance and control (QAC) program in diagnostic radiology services at Indonesian teaching hospitals. The goal is to measure the level of implementation, identify enabling and inhibiting factors, and evaluate stakeholder perceptions of its effectiveness. Using a qualitative case study design with 50 respondents from three teaching hospitals through in-depth interviews, observations, and document reviews, the study found that implementation levels varied, influenced by top management commitment as a key enabling factor, but hampered by a lack of trained staff and minimal system integration. Results showed a strong positive correlation between staff training and incident reporting quality (r=0.78, p<0.001), highlighting the urgent need for investment in ongoing training and monitoring system improvements. In conclusion, effective QAC implementation requires a systematic approach to address these challenges to improve the quality and safety of radiology services.
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