SETTLEMENT OF CUSTOMER ELECTRICITY BILL ARRESTS THROUGH THE IMPLEMENTATION OF ELECTRICITY CONTROL (P2TL) BY PT. PLN PERSERO

Abstract

Customers found to have violated electricity usage regulations will be subject to fines in the form of follow-up bills. The basis for the Electricity Usage Control (P2TL) implemented by PT. PLN (Persero) for customers is PT. PLN (Persero) Board of Directors Regulation No. 088-Z.P/DIR/2016, which is a policy or program that generally regulates the technical aspects of routine electricity usage control activities by each PLN Rating/Rayon, PLN Branch, and PLN Region/Distribution Office, structurally in accordance with their respective main task descriptions and organizational structures. The procedure for resolving arrears in PT. PLN customers' electricity bills is as follows: if the electricity bill is late from the 1st to the 20th, it is considered one month late and the customer will be issued a warning letter demanding immediate payment. If the customer fails to pay the bill, the electricity will be temporarily disconnected. If the customer is two months late, the customer's electricity will be permanently disconnected, and a new meter must be installed. If the customer wishes to enjoy electricity, the previous bill and fine must be paid in full.