ANALYSIS OF THE ROLE OF INDUSTRIAL RELATIONS IN IMPROVING EMPLOYEE PERFORMANCE AT THE POPULATION AND CIVIL REGISTRATION SERVICE OF WEST NIAS REGENCY
DOI:
https://doi.org/10.47652/metadata.v7i3.905Keywords:
Industrial Relations; Employee PerformanceAbstract
Industrial relations plays a crucial role in improving employee performance at the Population and Civil Registration Office of West Nias Regency. This study aims to analyze the contribution of industrial relations to improving employee performance and identify supporting and inhibiting factors in its implementation. The research method used a descriptive qualitative approach with data collection techniques through interviews, observations, and documentation studies. Data analysis was conducted using the Miles, Huberman, and Saldana model. The results show that effective industrial relations are characterized by open communication, attention to welfare, and a performance-based reward system. These factors have increased employee motivation and productivity by up to 20% in the past six months. However, obstacles remain in the form of inter-employee conflict, limited training, and rigid bureaucracy. Recommended strategies include conflict management training, simplified procedures, and the use of organizational communication technology.
References
Armstrong, M. (2020). Armstrong's Handbook of Human Resource Management Practice. London: Kogan Page.
Boxall, P., & Purcell, J. (2022). Strategy and Human Resource Management. Palgrave Macmillan.
Dessler, G. (2021). Human Resource Management. Pearson Education.
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis: A Methods Sourcebook. SAGE Publications.
Rawls, J. (1971). A Theory of Justice. Harvard University Press.
Robbins, S.P., & Judge, T.A. (2021). Organizational Behavior. Pearson Education.
Sari, A. (2019). Implementation of Industrial Relations in the Public Sector. Journal of Public Administration, 7(2), 45–57.
Wibowo, A. (2020). Industrial Relations and Its Impact on Employee Performance in Government Agencies. Journal of Public Management, 5(1), 12–23.
Ichsan, R. N., Siregar, B. A., Suma, D., Nst, V. F. H., & Lubis, F. P. A. (2025). Halal Industry In The Fulfillment Of Sharia Maqasid: A Qualitative Study On Halal Business Actors In North Sumatra. Jurnal Ilmiah Metadata, 7(2), 80-97.
Nst, V. F. H., Ichsan, R. N., Supriadi, S., & Lubis, F. P. A. (2025). Edukasi Konsep Pariwisata Ramah Muslim Bagi Pelaku Usaha Pariwisata Di Kabupaten Langkat, Sumatera Utara. Jurnal Pengabdian Masyarakat Hablum Minannas, 4(1), 26-36.
Ichsan, R. N. (2025). Development Strategy Of Halal Industry Ecosystem In North Sumatra. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 8(1), 86-97.
Agustian, F., Revan, M., Mukhlis, M., & Ichsan, R. N. (2025). The Influence Of Halal Certification, Brand Image, And Religious Commitment On Purchase Decision Of Halal Food Products In Medan City. Metajournal Of Economics And Business, 1(1), 49-58. Https://Doi.Org/10.47652/Mjeb.V1i1.896
Ramadhan, F., Faisal, M. R., Gazali, A., & Ichsan, R. N. (2025). Integrating Islamic Human Resource Governance With Halal Product Management For Sustainable Sme Development In North Sumatra. Metajournal Of Economics And Business, 1(1), 35-48. Https://Doi.Org/10.47652/Mjeb.V1i1.895
Hasibuan, D. S. Y., Zulkarnaini, Z., & Ichsan, R. N. (2025). Strategic Collaboration Between Hrm And Halal Product Management In Building Competitive Advantage: Evidence From Halal Based Smes In North Sumatra. Metajournal Of Economics And Business, 1(1), 23-34. Https://Doi.Org/10.47652/Mjeb.V1i1.894
Fitrie, N., Yusgunawan, E., & Ichsan, R. N. (2025). The Synergy Of Leadership And Organizational Behavior On Marketing Management Effectiveness: A Case Study On Smes In North Sumatra. Metajournal Of Economics And Business, 1(1), 13-22. Https://Doi.Org/10.47652/Mjeb.V1i1.893
Realdi, R., Fitrie, N., & Ichsan, R. N. (2025). Transformational Leadership And Organizational Behavior: A Case Study Of Government Institutions In Medan, Indonesia. Metajournal Of Economics And Business, 1(1), 1-12. Https://Doi.Org/10.47652/Mjeb.V1i1.892
