THE ROLE OF DIGITALIZATION OF PERSONNEL SERVICES THROUGH E- ERFORMANCE APPLICATIONS IN IMPROVING EMPLOYEE MOTIVATION AT THE BKPSDM OF GUNUNGSITOLI CITY
DOI:
https://doi.org/10.47652/metadata.v7i3.921Keywords:
Digitalization, e-Performance, Personnel Services, Employee Motivation.Abstract
In an effort to support digital transformation in the personnel sector, this study examines the role of digitizing personnel services through the e-Kinerja application in increasing employee motivation at the Human Resources Development Agency (BKPSDM) of Gunungsitoli City. This agency manages the human resources of the State Civil Apparatus (ASN). Data were collected through observation, in-depth interviews, and documentation, and analyzed through reduction, presentation, and conclusion drawing techniques. The research method used was a qualitative approach with a case study. The results show that digitalization through e-Kinerja plays a significant role in increasing employee motivation, especially in the aspects of clarity of work targets, transparency of assessments, and fairness in the reward system. Supporting factors for implementation include policy support, readiness of young employees to adapt to technology, and the availability of training, although still limited. However, obstacles that arise include the digital literacy gap among employees, limited technological infrastructure, perceptions of additional administrative burdens, and reduced face-to-face interactions that affect social motivation. Optimization efforts that can be made include increasing digital literacy through ongoing training, strengthening technological infrastructure, simplifying data input systems, and establishing an adaptive digital work culture that still pays attention to employee social interactions. The conclusion of this study is that the implementation of the e-Kinerja application has been proven to have a positive contribution to employee motivation at the BKPSDM of Gunungsitoli City, but its effectiveness is greatly influenced by the readiness of human resources, infrastructure support, and appropriate managerial policies.
References
Adila, N., & Putri, L. D. M. (2024). Digitalisasi Tata Kelola SDM Aparatur di Indonesia. Jurnal ISO: Jurnal Ilmu Sosial, Politik Dan Humaniora, 4(2).
Anggraeni, D., Ningrum, D. K., Salsabila, N. A., & Nafis, A. W. (2025). OPTIMALISASI MANAJEMEN SUMBER DAYA MANUSIA DALAM PELAYANAN PUBLIK: STUDI PENGABDIAN DI BKPSDM. PEDAMAS (PENGABDIAN KEPADA MASYARAKAT), 3(02), 599–605.
Gilang Ramadhan. (2021). Implementasi Digitalisasi Manajemen ASN dalam Penyelenggaraan Mutasi di BKPSDM Kota Depok. Depok: Universitas Indonesia
Hermawan, K. T., Pusparani, I. G., & Solihudin, D. (2023). Transformasi Digital Layanan Kepegawaian Pemerintah Daerah Kota Cirebon: Studi Kasus Kebijakan Sistem Administrasi Manajemen Pemerintahan (SAMPEAN). JSKP: Jurnal Studi Kebijakan Publik, 2(1), 13–26.
Indrawan, I. W. I. (2021). Penerapan Elektronik Kinerja (E-Kinerja) terhadap Motivasi Kerja Pegawai di Kantor Camat Klungkung. Public Inspiration: Jurnal Administrasi Publik, 6(1), 55–65.
Manihuruk, C. P., & Tirtayasa, S. (2020). Pengaruh Stres Kerja, Motivasi Kerja dan Lingkungan Kerja Terhadap Semangat Kerja Pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(2), 296–307.
Maulana, S. E., Recky, M. S., Muhammad Abduh, M. S., & Sunarto, S. (n.d.). Transformasi Digital Kepegawaian melalui Sistem Informasi Pegawai Daerah. Penerbit Adab.
Ndraha, A. B., Waruwu, E., & Zega, A. (2025). Peningkatan Efektivitas Pelayanan Publik Di Bkpsdm Kota Gunungsitoli Melalui Analisis Prosedur, Identifikasi Kendala, Dan Evaluasi Berkala. Jurnal Pengabdian Kepada Masyarakat Multi Disiplin, 2(1), 22–30.
Nurhayati, E. (2017). Pengaruh penerapan sistem penilaian e-kinerja dan kompetensi terhadap kinerja pegawai di kecamatan Semarang Timur melalui motivasi sebagai variabel intervening. Jurnal Penelitian Ekonomi Dan Bisnis, 2(2), 79–91.
Panggabean, C., & Meilani, N. L. (2023). Digitalisasi pelayanan publik di kota pekanbaru (studi kasus aplikasi pekanbaru dalam genggaman dalam tinjauan digital era governance). SENTRI: Jurnal Riset Ilmiah, 2(3), 721–728.
Ramadhan, G. (2024). IMPLEMENTASI DIGITALISASI MANAJEMEN APARATUR SIPIL NEGARA DALAM PENYELENGGARAAN MUTASI PEGAWAI DI BADAN KEPEGAWAIAN DAN PENGEMBANGAN SUMBER DAYA MANUSIA KOTA DEPOK. Politeknik STIA LAN Jakarta.
Ramadhaniati, N. S. (2022). Implementasi Pelayanan Publik Berbasis Digitalisasi Desa Mojomalang (Studi Kasus: Layanan Mandiri). Jurnal Inovasi Penelitian, 3(4), 5673–5678.
Rayyan, A., & Paryanti, A. B. (2021). Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Toko Buku Gramedia Matraman Jakarta. Jurnal Inovatif Mahasiswa Manajemen, 2(1), 9–19.
Safii, M., S, W., Pasaribu, J. S., Bau, R. T. R. ., Munawar, Z., A, H., Harto, B., Joshua, S. R., Putri, N. I., Safii, M., Amna, Sophian, S., Rukmana, A. Y., & Hariyadi. (2023). Layanan Digital di Era 5.0 (Issue June).
Siti, M. (2023). BUKU STRATEGI PENINGKATAN KUALITAS PELAYANAN PUBLIK DI ERA DIGITALISASI. Cv Mitra Ilmu.
Sugiono. (2020). Pdf-Metode-Penelitian-Kuantitatif-Kualitatif-Dan-Rampampd-Sugiyono-2020_Compress.Pdf.
Sugiyono. (2023). Metode Penelitian Kualitatif (Untuk penelitian yang bersifat: eksploratif, enterpretif, interaktif dan konstruktif). In Metode Penelitian Kualitatif. ALFABETA BANDUNG.
Uno, A. I., Upe, R., & Firdaus, A. (2024). Pengaruh Penerapan E-Kinerja Dan Budaya Kerja Terhadap Produktivitas Kerja Aparatur Sipil Negara Di LPP TVRI Stasiun Gorontalo. Jurnal Ilmiah Ekonomi Manajemen & Bisnis, 2(3), 161–168.
Adila, N., & Putri, L. D. M. (2024). Digitalisasi Tata Kelola SDM Aparatur di Indonesia. Jurnal ISO: Jurnal Ilmu Sosial, Politik Dan Humaniora, 4(2).
Anggraeni, D., Ningrum, D. K., Salsabila, N. A., & Nafis, A. W. (2025). OPTIMALISASI MANAJEMEN SUMBER DAYA MANUSIA DALAM PELAYANAN PUBLIK: STUDI PENGABDIAN DI BKPSDM. PEDAMAS (PENGABDIAN KEPADA MASYARAKAT), 3(02), 599–605.
Gilang Ramadhan. (2021). Implementasi Digitalisasi Manajemen ASN dalam Penyelenggaraan Mutasi di BKPSDM Kota Depok. Depok: Universitas Indonesia
Hermawan, K. T., Pusparani, I. G., & Solihudin, D. (2023). Transformasi Digital Layanan Kepegawaian Pemerintah Daerah Kota Cirebon: Studi Kasus Kebijakan Sistem Administrasi Manajemen Pemerintahan (SAMPEAN). JSKP: Jurnal Studi Kebijakan Publik, 2(1), 13–26.
